neon-virtual-support-specialist-helping-client-over-the-phone.jpg
neon virtual support specialist helping subscriber.jpg

neon technology training homepage


Knowledge is power.

 

Technology shouldn't be a mystery. End the frustration and simplify your digital life with unmatched, one-on-one technology training and support from  a one-of-a-kind employee-owned organization.

Get started

SCROLL DOWN

neon technology training homepage


Knowledge is power.

 

Technology shouldn't be a mystery. End the frustration and simplify your digital life with unmatched, one-on-one technology training and support from  a one-of-a-kind employee-owned organization.

Get started

 

What our customers are saying

 


neon-virtual-support-specialist-helping-client-over-the-phone.jpg

Virtual Support


Instant

one-on-one support.


 

Virtual Support


Instant

one-on-one support.


 

 

Jargon-free technical support at your fingertips.

Get instant access to expert tech professionals using our safe and secure desktop screen sharing console. Whether its a forgotten password, malware or photo editing, and everything in between, our friendly, Madison, Wisconsin-based support agents are standing by to help make it simple. As a customer, enjoy:

 
 
 virtual support instant access icon

instant-access

Be online and get help instantly with our easy screen-sharing platform. With just a few clicks, you'll be connected to our qualified support staff who can walk you through solutions as if they were sitting there next to you. 


 unlimited monthly support infinity icon

UNLIMITED Support

Enjoy unlimited access to our virtual support agents. That means no matter what the issue, we'll work hard to walk you through it - no matter how long it takes. 


 trusted local experts security padlock icon

TRUSTED & LOCAL Experts

Our rigorous recruiting standards ensure all of our virtual support agents are the most friendly, qualified and knowledgeable. All of our agents comprise a thriving community of tech enthusiasts who are trained and tested regularly to make sure they have the right answers when you have questions. 


Instant virtual support for all of the essentials.

(Click the images to learn more)

 
 

In-home support


Side-by-side Expert Support.

In-home support


Side-by-side Expert Support.

Trusted support, right to your doorstep.

Whether you're transferring  photos to a new iPad to mounting a new flat screen TV for your home theater, our capable and friendly home-support agents can do it all. 

 installation setup new devices

Installation & setup

Unbox your new tech  confidently with the tech experts -- all within the comfort of your home or office.  We'll help you seamlessly install and explore everything from desktop machines to wearables. 

 troubleshooting and support icon computer with diagnostic tools 

Troubleshooting & support

Concerned you might have a virus or malware? Is your wireless printer not connecting? Our in-home Support Services can help you safely and securely troubleshoot virtually and software or hardware issue. 

 technology learning and discovery idea lightbulb emerging from trophy

Learning & discovery

Technology shouldn't be a mystery. From internet browsing and file management to photography and design, and everything in between, our in-home support agents will help you do more your tech. Perfect for beginners and pros alike. 


Buy anywhere. Setup with us.

(click the images to learn more)

 
 
neon virtual support specialist helping subscriber.jpg

Frustration-free Guarantee


Exceptional Service,Guaranteed.

Frustration-free Guarantee


Exceptional Service,Guaranteed.

Book with confidence with our Frustration Free™ Guarantee

It's simple. You won't pay unless you are 100% satisfied with our service. No conditions. No fine print. We promise to deliver:

  • personalized service. jargon-free.

We can't stand tech jargon and cookie cutter solutions. Thats why we work to get to know your preferences before we jump in with solutions. We'll work to build solutions and communicate with you at your pace, not inundate you with tech lingo. 

  • SUPERIOR PRODUCT EXPERTISE

Our tech experts are experienced digital natives who are passionate about technology. We strive to share our excitement and passion for technology with every customer we serve. Most importantly, we're constantly looking for feedback and ways to do better. So if you have ideas, let us know!

  • UNMATCHED CONVENIENCE

We'll setup, install, troubleshoot and support where and when you want. You'll never have to unplug and cart your technology to a crowded retail location again. Or wait hours to speak with a frazzled employee.  Your satisfaction is out #1 priority. 

 
guarantee-hero-1.png